Fi's Flowers 'n' Art are committed to providing premium quality products to our customers.

At Fi's Flowers 'n' Art we pride ourself on long lasting quality flowers. Our florists are trained to inspect every design that leaves Fi's Flowers 'n' Art store to ensure that the products you receive meet our high standard. However if you do receive a product which is faulty, please don’t hesitate to call us on (03) 313 1043

Refund Policy*

Fi's Flowers 'n' Art is happy to replace faulty product with proof of purchase that is returned to Fi's Flowers 'n' Art in its original condition within 24 hours of being purchase. Being a perishable product Fi's Flowers 'n' Art does not offer a money back refund.

Please note, delivery times are approximate and there are no guarantees offered by the courier companies Fi's Flowers 'n' Art use.

* Not available on - Black Board & Store Specials, Delivery Fee, Plants, Cards

Privacy Policy

Fi's Flowers 'n' Art Florist recognizes the importance of protecting the privacy of our customers and visitors to our Web site while permitting us to conduct legitimate business by providing goods and services of interest to our customers and visitors. Our privacy policies are stated below:

• If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding requests they have made on-line. We will take all reasonable precautions in accordance with the NZ Privacy Act 1993 to safeguard any information you supply to us.

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our customers to be aware of when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Shopping Cart Security

When you go to our order checkout, every communication between your browser and our secure server is done through 128-bit SSL (secure socket layer) encryption. This means that anyone that manages to spy on those communications is unable to decipher them. All credit card orders are passed onto us with full encryption using a 128-bit secure Thawte Certificate.